Contact Us
There are many ways to obtain information about your account, make transactions, and get answers to questions. Voya wants to make it as easy as possible for you to take advantage of the valuable plan benefit made available to you through the Washoe County Deferred Compensation Plan. That means providing you with the service options you want, when you want them.
Telephone Access
You can obtain account information and make changes to your account by speaking to a Customer Service Associate. Call Voya at (800) 584-6001 weekdays between 5:00 a.m. - 6:00 p.m. PT, excluding stock market holidays. Automated phone service is also available through the Interactive Voice Response System 24 hours a day, 7 days a week.
Customer Service Associates can assist you to:
- Make account balance and transaction inquiries.
- Obtain investment option performance history.
- Review and update your personal profile information.
- Request a change in the way your future contributions are invested.
- Request a change in the way your current account balance is invested.
- Review withdrawal options, terms and conditions including taxes, penalties, and timing of withdrawals.
- Obtain withdrawal and other account service transactions.
- Access your account online.
A confirmation will be sent to you for all Customer Service-initiated financial transactions.
* Registered Representative of Voya Financial Advisors, Inc. (member SIPC)
Mutual funds under a custodial or trust account agreement are intended as long‐term investments designed for retirement purposes. Money distributed from a 401(a) plan or a 457 plan will be taxed as ordinary income in the year the money is distributed. Early withdrawals from a 401(a) plan, if taken prior to age 59½, will be subject to the IRS 10% premature distribution penalty tax. This IRS premature distribution penalty tax does not apply to 457 plans. Account values fluctuate with market conditions, and when surrendered the principal may be worth more or less than the original amount invested. A group fixed annuity is an insurance contract designed for investing for retirement purposes. The guarantee of the fixed account is based on the claims‐paying ability of the issuing insurance company. Although it is possible to have guaranteed income for life with a fixed annuity, there is no assurance that this income will keep up with inflation. Money taken from the plan will be taxed as ordinary income in the year the money is distributed. An annuity does not provide any additional tax benefit, as tax deferral is provided by the Plan. Annuities may be subject to additional fees and expenses, to which other tax‐deferred funding vehicles may not be subject. However, an annuity does offer other features and benefits, such as lifetime income payments and death benefits, which may be valuable to you.